Together with the other party involved, look for a safe location to inspect the damages and fill out the accident report form. If you and the other party do not come to a conclusion, you can always contact the police. Take photos of the situation and vehicles. Make sure that the license plates of both… Lees verder I just had an accident and another car is involved. What should I do?
FAQ Category: Uncategorized FAQ
The vehicle is damaged and cannot drive any further. What should I do ?
Please contact DriversDesk at 085 048 57 00. We will help you with the next steps and answer all your questions.
I am having technical difficulties with the car. What should I do?
Look for a safe space to pull over Put on the safety vest that you find in the vehicle If needed, place the safety triangle on a safe spot near the vehicle Experiencing technical difficulties on the highway? Be sure to stand behind the crash barrier Contact DriversDesk via 085 048 57 00, we will… Lees verder I am having technical difficulties with the car. What should I do?
A warning light appears on my dashboard and I do not know what it means… What should I do?
Before your trip: Start the vehicle Identify the colour of the light A green light means that everything is functioning properly. No need to worry A yellow / an orange light means that the car should be looked at as soon as possible and we advise to not use the vehicle. Contact DriversDesk via 085… Lees verder A warning light appears on my dashboard and I do not know what it means… What should I do?
The vehicle is damaged, but I can still drive. What should I do?
Before your trip: Open the WeGo Carsharing app Enter your username and password Tap the calendar icon in the bottom of the screen Tap the Start booking button / the unlock button You will be asked to check the vehicle for damage Encountered damage? Process this through the app Add a photo of the discovered… Lees verder The vehicle is damaged, but I can still drive. What should I do?
What are the costs of using a shared vehicle?
The prices for using a shared vehicle differs per project. The prices can be found in the general terms. If you can’t find the prices, you can contact DriversDesk via 085 048 57 00 and we will provide you with the applicable pricing list. Attention: Costs are always calculated on reserved time and not on… Lees verder What are the costs of using a shared vehicle?
I used a shared vehicle. When will I receive my invoice?
The date on which you will receive your invoice differs per sharing project. This information can be found in the general terms. If it is not clear when the invoicing will take place, please contact DriversDesk via 085 048 57 00 and we will be happy to provide you with the exact invoicing date.
I want to refuel the vehicle. However, I do not know the fuel pass code, what should I do?
Open the WeGo Carsharing app Press the calendar icon in the bottom of the screen Check your current reservation. Here the code of the fuel pass can be found. Cannot find the code in the app? Contact DriversDesk via 085 048 57 00, we will assist you with your problem.
The charging station is defect, what should I do now?
Check if a different charging station is available in the vicinity Contact the number that is displayed on the charging station. The operator of the station may be able to help you further If the problem cannot be solved by the operator, please contact DriversDesk via 085 048 57 00 and we will do our… Lees verder The charging station is defect, what should I do now?