FAQ Category: Uncategorized FAQ

Attention: A booking can only be ended after the vehicle has been locked properly. Open the WeGo Carsharing app Enter your username and password Tap the calendar icon in the bottom of the screen Tap the End booking button / the button with the locked padlock Depending on the version of the app you are… Lees verder How do I end my booking?

Check if you have working data connection Check if Bluetooth on your device is turned on Check if you are within 5 meters of the vehicle Check if you did not surpass the initial end time of the reservation. If this is the case, please extend the end time of your reservation Check if the… Lees verder I cannot end my reservation, what should I do now?

Open the WeGo Carsharing app Enter your username and password Tap the calendar icon in the bottom of the screen Tap the unlock button Depending on the version of the app, you may be asked if you want to end your booking. If you want to end your booking, tap Yes. Tap No if you… Lees verder How do I lock the vehicle?

Check if you have a data connection Check if the Bluetooth on your phone is turned on Check if you are within 5 meters of the vehicle Check if the vehicle was not closed with the key. If this is the case, the vehicle can only be opened with the key again Check if you… Lees verder I cannot unlock the vehicle, what should I do?

Attention: A booking can only be cancelled before the initial starting time. Open the WeGo Carsharing app Enter your username and password Tap the calendar icon in the bottom of the screen Tap the reservation you wish to cancel Tap the trash bin icon Tap Yes to cancel your booking You have successfully cancelled your… Lees verder How do I cancel my reservation?

Open the WeGo Carsharing app Enter your username and password Tap the calendar icon in the bottom of the screen Tap the Start booking button / button with the unlocked padlock You have successfully started your booking

Check if you have a data connection Check if Bluetooth on your device is turned on Check if you are within 5 meters of the vehicle Check if you are not trying to start your booking too early. If this is the case, change your initial starting time to the current time and adjust your… Lees verder I cannot start my booking, what should I do?

Open the WeGo Carsharing app Enter your username and password Tap the calendar icon in the bottom of the screen Tap the unlock button You have now successfully unlocked the vehicle

Tap the date bar below the map Tap the calendar icon in the bottom left corner. This opens the availability calendar, where you can check which vehicles are available on which days Are there still vehicles available on your desired time slot, but aren’t you able to book one? Please contact DriversDesk via 085 048… Lees verder I can’t book a vehicle, what should I do?