- Disconnect the charging cable from the charging cable first, before disconnecting the cable from the vehicle
- Lock the vehicle via the app
- Unlock the vehicle via the app
- Try once again to disconnect the charging cable from the vehicle
- Please check for a disconnect button in the steering wheel area
- If this button is present, press it and try to disconnect the cable once again
- Still having problems? Contact DriversDesk via 085 048 57 00 and we will be happy to assist you