I cannot disconnect the charging cable from the charging station. What should I do now?

  1. Try scanning the charge card one more time at the charging station
  2. Still not able to disconnect the charging cable from the station? Please contact the operator of the charging station via the number that is displayed on the station. They can assist you further with your queries.
  3. If contacting the operator does not lead to a solution, please contact DriversDesk via 085 048 57 00 and we will do our utmost to solve the problem