I cannot unlock the vehicle, what should I do now?

  1. Check if you have a data connection
  2. Check if the Bluetooth on your phone is turned on
  3. Check if you are within 5 meters of the vehicle
  4. Check if the vehicle was not closed with the key. If this is the case, the vehicle can only be opened with the key again
  5. Check if you are not trying to start your reservation too early. If this is the case, change your initial starting time to the current time and adjust your time slot
  6. Still having problems? Contact DriversDesk via 085 048 57 00, we will gladly assist you