FAQ Shared mobility

Signing up

  • How do I sign up for a carsharing initiative?
    You can sign up via the website of your carsharing initiative or your administrator will send you an email with a link to an online registration form. If you did not receive this email or if you have other questions concerning your enrolment, please contact your administrator.
  • How can I register myself for a WeGo account?
    1. After your successful enrolment via the website or via your fleet manager/administrator you will receive an email with a link to a registration form
    2. Please fill in the required details
    3. After your registration has been approved by your fleet manager/administrator, you have been successfully registered.
    If there are any problems during this process, please contact DriversDesk via 085 048 57 00. We will gladly assist you

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    Costs and billing

  • What are the costs of using a shared vehicle?
    The prices for using a shared vehicle differs per project. The prices can be found in the general terms. If you can’t find the prices, you can contact DriversDesk via 085 048 57 00 and we will provide you with the applicable pricing list. Attention: Costs are always calculated on reserved time and not on actual time spend using the car.

    Example: In the case that a reservation has been made from 9:00 to 12:00, but the actual use of the car has only been from 10:00 to 11:00, the costs will be based on the initial reserved time (being 09:00 to 12:00 in this example). If the car has been used earlier than the initial starting time or later that the initial end time, then the cost of the reservation will be adjusted to the actual start and/or end time.

  • I used a shared vehicle. When will I receive my invoice?
    The date on which you will receive your invoice differs per sharing project. This information can be found in the general terms. If it is not clear when the invoicing will take place, please contact DriversDesk via 085 048 57 00 and we will be happy to provide you with the exact invoicing date.

    • Damage, technical difficulties and malfunctions

  • The vehicle is damaged, but I can still drive. What should I do?
    Before your trip:
    1. Open the WeGo Carsharing app
    2. Enter your username and password
    3. Tap the calendar icon in the bottom of the screen
    4. Tap the Start booking button / the unlock button
    5. You will be asked to check the vehicle for damage
    6. Encountered damage? Process this through the app
    7. Add a photo of the discovered damage
    8. After you are done with this process, WeGo will receive a notification of the damage
    • You can now start your trip
    If you do not get the option to register damage, please contact DriversDesk at 085 048 57 00.
    At the end of your trip:
    1. Open the WeGo Carsharing app
    2. Enter your username and password
    3. Tap the calendar icon in the bottom of the screen
    4. Tap the End booking buttun / the lock button
    5. You will be asked to check the vehicle for damage
    6. Encountered new damage? Process this through the app
    7. Add a photo of the encountered damage
    8. After you are done with this process, WeGo will receive a notification of the damage
    • You can now end your reservation
    If you do not get the option to register damage, please contact DriversDesk at 085 048 57 00.
  • The vehicle is damaged and cannot drive any further. What should I do ?
    Please contact DriversDesk at 085 048 57 00. We will help you with the next steps and answer all your questions.
  • I am having technical difficulties with the car. What should I do?
    1. Look for a safe space to pull over
    2. Put on the safety vest that you find in the vehicle
    3. If needed, place the safety triangle on a safe spot near the vehicle
    4. Experiencing technical difficulties on the highway? Be sure to stand behind the crash barrier
    5. Contact DriversDesk via 085 048 57 00, we will assist you with the next steps and answer all of your queries
  • A warning light appears on my dashboard and I do not know what it means… What should I do?
    Before your trip:
      1. Start the vehicle
      2. Identify the colour of the light
        • A green light means that everything is functioning properly. No need to worry
        • A yellow / an orange light means that the car should be looked at as soon as possible and we advise to not use the vehicle. Contact DriversDesk via 085 048 57 00, we will help you with arranging alternative transport
        • A red light means that the vehicle should not be used under any circumstances. Contact DriversDesk via 085 048 57 00 and we will be happy to assist you
    Note that some of the warning lights will turn on automatically when starting the car. This is to check whether the lights are still working. Please wait a moment for these lights to turn off again.
    During your trip:
    1. Identify the colour of the light
      • A green light means that everything is functioning properly. No need to worry
      • A yellow / an orange light means that the car should be looked at as soon as possible. Drive the vehicle to a safe parking space as we do not recommend to continue using this vehicle. Call DriversDesk at 085 048 57 00 and we will help you further
      • A red light means that the vehicle should not be used under any circumstances. Please find a safe spot to park the vehicle and contact DriversDesk via 085 048 57 00. We will assist you and answer any of your queries.
    At the end of your trip:
    1. Identify the colour of the light
      • A green light means that everything is functioning properly. No need to worry
      • A yellow / an orange light means that the car should be looked at as soon as possible and we advise to not continue using this vehicle. Please contact DriversDesk via 085 048 57 00. We will temporary block the vehicle for reservations and schedule an appointment with a repair shop
      • A red light means that the vehicle should not be uses until the issue is resolved. Please contact DriversDesk via 085 048 57 00 so that we can temporary block the vehicle for reservations and schedule an appointment with a repair shop
    2. Turn off the vehicle and end the booking
  • I just had an accident and another car is involved. What should I do?
    1. Together with the other party involved, look for a safe location to inspect the damages and fill out the accident report form. If you and the other party do not come to a conclusion, you can always contact the police.
    2. Take photos of the situation and vehicles. Make sure that the license plates of both vehicles are clearly visible.
    3. Fill out the accident report form together with the other involved party. This form can be found in the glove department of the vehicle. If the form is not present, please download the form from the internet
    4. Contact DriversDesk via 085 048 57 00: we will help you with the next steps and answer any of your queries.

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